Support

Protect sensitive information first

Practical focus: Protect sensitive information first

The purpose of “Protect sensitive information first” is not to memorize a screen layout but to understand the decision process behind Support. imtoken is organized to help users understand concepts before acting, verify details during an action, and locate reliable on-chain records afterward. This distinction prevents many mistakes caused by familiar-looking interfaces.

A sound workflow always answers three questions: which network am I using, what address or contract am I interacting with, and how will I verify the result? A practical review order is consistent across interfaces: confirm the active network, verify the address or contract, read the amount or permission scope, and then decide how the result will be checked on-chain. This keeps the workflow useful even when a product interface changes.

If something does not match expectations, avoid repeatedly submitting the same action. Preserve the transaction hash when available, verify the current network through a known block explorer, and review any recent approvals or network changes. Third-party DApps and contracts can introduce separate risks, so unusual prompts deserve an independent check.

Trace a transaction issue

Practical focus: Trace a transaction issue

The purpose of “Trace a transaction issue” is not to memorize a screen layout but to understand the decision process behind Support. A sound workflow always answers three questions: which network am I using, what address or contract am I interacting with, and how will I verify the result? In practice, verifying context before acting is more reliable than trying to repair an irreversible action later.

When something looks wrong, stop additional signing or transfers first, then verify network status, the transaction hash, and outstanding approvals through known trusted entry points. A practical review order is consistent across interfaces: confirm the active network, verify the address or contract, read the amount or permission scope, and then decide how the result will be checked on-chain. This keeps the workflow useful even when a product interface changes.

If something does not match expectations, avoid repeatedly submitting the same action. Preserve the transaction hash when available, verify the current network through a known block explorer, and review any recent approvals or network changes. Third-party DApps and contracts can introduce separate risks, so unusual prompts deserve an independent check.

• Verify the active network and target
• Never share a seed phrase, private key, or verification code
• Keep the transaction hash or other useful on-chain verification details

Troubleshoot networks and asset display

Practical focus: Troubleshoot networks and asset display

The purpose of “Troubleshoot networks and asset display” is not to memorize a screen layout but to understand the decision process behind Support. When something looks wrong, stop additional signing or transfers first, then verify network status, the transaction hash, and outstanding approvals through known trusted entry points. For on-chain activity, it helps to keep the network, target, and verifiable outcome in view at all times.

Every third-party DApp, smart contract, or service can introduce its own risks. A wallet enables interaction but cannot replace the user’s review of the request. A practical review order is consistent across interfaces: confirm the active network, verify the address or contract, read the amount or permission scope, and then decide how the result will be checked on-chain. This keeps the workflow useful even when a product interface changes.

If something does not match expectations, avoid repeatedly submitting the same action. Preserve the transaction hash when available, verify the current network through a known block explorer, and review any recent approvals or network changes. Third-party DApps and contracts can introduce separate risks, so unusual prompts deserve an independent check.

Respond to a security concern

Practical focus: Respond to a security concern

The purpose of “Respond to a security concern” is not to memorize a screen layout but to understand the decision process behind Support. Every third-party DApp, smart contract, or service can introduce its own risks. A wallet enables interaction but cannot replace the user’s review of the request. These fundamentals directly affect the quality of decisions around transfers, signatures, and approvals.

imtoken is organized to help users understand concepts before acting, verify details during an action, and locate reliable on-chain records afterward. A practical review order is consistent across interfaces: confirm the active network, verify the address or contract, read the amount or permission scope, and then decide how the result will be checked on-chain. This keeps the workflow useful even when a product interface changes.

If something does not match expectations, avoid repeatedly submitting the same action. Preserve the transaction hash when available, verify the current network through a known block explorer, and review any recent approvals or network changes. Third-party DApps and contracts can introduce separate risks, so unusual prompts deserve an independent check.

• Verify the active network and target
• Never share a seed phrase, private key, or verification code
• Keep the transaction hash or other useful on-chain verification details

Continue with self-service learning

Practical focus: Continue with self-service learning

The purpose of “Continue with self-service learning” is not to memorize a screen layout but to understand the decision process behind Support. imtoken is organized to help users understand concepts before acting, verify details during an action, and locate reliable on-chain records afterward. A repeatable review routine reduces errors caused by urgency or habitual clicking.

A sound workflow always answers three questions: which network am I using, what address or contract am I interacting with, and how will I verify the result? A practical review order is consistent across interfaces: confirm the active network, verify the address or contract, read the amount or permission scope, and then decide how the result will be checked on-chain. This keeps the workflow useful even when a product interface changes.

If something does not match expectations, avoid repeatedly submitting the same action. Preserve the transaction hash when available, verify the current network through a known block explorer, and review any recent approvals or network changes. Third-party DApps and contracts can introduce separate risks, so unusual prompts deserve an independent check.